FAQ
🎧 General
What is Pedestal?
Pedestal is a direct-to-consumer music platform that lets artists sell immersive album experiences directly to fans—featuring a 4-track stem player, episodic video playback, in-album social media, liner notes, and more.
How is Pedestal different from Spotify or Apple Music?
Streaming platforms are built for convenience. Pedestal is built for experience. We don’t just stream music—we deliver full, artist-curated projects that fans can own, explore, and engage with.
Do I need a subscription to use Pedestal?
No subscription is required to browse or purchase.
🛒 Buying Music
How do I buy an album?
Visit pedestal.biz/store, add the album to your cart, and complete your purchase. After payment, log into the Pedestal app using the same email you used on the website.
Where do I access the albums I’ve purchased?
Once logged in to the Pedestal iOS app, your purchase will appear on the home and library screens. Tap the project to explore it.
What payment methods do you accept?
We accept all major credit and debit cards and Apple Pay.
📱 Using the App
What devices are supported?
Currently, Pedestal is available for iOS. An Android version is in development.
How does the stem player work?
Each album can include up to four isolated audio tracks (vocals, drums, melody and bass.). You can solo or mute them to experience the music in new ways.
What is “in-album social”?
It’s a social layer inside the album. Fans can comment, react, and engage with specific moments of the project—kind of like Instagram, but built around music releases.
Can I watch videos in the app?
Yes! Some albums come with exclusive episodic videos, visual albums, or behind-the-scenes content you can watch directly within the app.
What are liner notes?
Wow, I feel old… Liner notes are these cool booklets that used to come with albums during what we here at Pedestal call “The Golden Age”. Liner notes featured, credits, lyrics, posters, photos, and more! It was a way for artists to connect with thier fans. Yes! Pedestal has this capability for artists who wish to utilize it.
👩🎤 For Artists
How do I release my music on Pedestal?
You can apply to host your album by completing the pedestal application
Once approved, we will contact you and onboard you.
What does Pedestal charge?
Artists keep 80% of each sale. We only take 20%, and there are no surprise fees.
Can I release exclusive content or limited editions?
Yes!
💬 Support
I didn’t receive my album after purchase—what should I do?
First, ensure you’re logged into the app with the same email you used to purchase. If you’re still having issues, contact us here.
Can I request a refund?
Because content is delivered digitally, refunds are generally not available. If there’s a technical error, please reach out and we’ll help resolve the issue.
We’ll get everything ready for you.
Send your project files using WeTransfer and include these essentials:
• Music (stems and masters)
• Video content (episodic, clips, visualizers)
• Cover art and promotional images
• Liner notes, credits, and metadata
• Any release notes or special instructions
How It Works
A simple 3-step workflow. Keep it short.
Prepare Your Files
Organize your audio, video, artwork, and other assets.Send via WeTransfer
Use the button below to upload. Include your name, project title, and email.We Handle the Rest
Once received, we’ll process your files, add them to Pedestal, and get in touch with next steps.
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